Tailos

Customer Success Manager

• Serve as the primary point of contact for your book of business, conducting customer-facing activities, including on-site visits to customer properties when necessary.
• Lead the onboarding process for new customers, leveraging standardized systems, tools, and methods.
• Manage a portfolio of Strategic Accounts and their respective properties, ensuring personalized attention.
• Utilize your strong relationships and deep understanding of customer needs to identify and capitalize on opportunities.
• Actively identify expansion opportunities across customer portfolios, partnering with Sales to maximize customer ROI.
• Prepare and deliver detailed performance reports to key stakeholders regularly, highlighting relevant KPIs.
• Regularly deliver engaging slideshow presentations that tell the story of each customer’s success through data.
• Proactively identify and address potential customer dissatisfaction before it escalates.
• Work closely with internal teams at Tailos to ensure seamless product launches and post-launch activities.
• Mentor new Customer Success team members, setting the highest standards of excellence.

Senior Customer Success Manager