TailorMed

Financial Navigator

TailorMed

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Swift

About the role

  • Be the face of TailorMed to our customers and patients
  • Live, demonstrate and grow our company values
  • Conduct virtual consultations with patients and gather information to support applications using judgment and discretion to determine the most appropriate resources and support programs for each case
  • Complete applications on patients’ behalf and track status until a determination is made, maintaining communication with the patient, recognizing that these interactions directly impact patient satisfaction and the financial health of our customers
  • Collaborate with providers to ensure the smooth running of the service, proactively identifying workflow improvements that can increase efficiency and reduce delays in care
  • Escalate issues internally and with the client if needed, to ensure swift resolution
  • Act as a super-user for the TailorMed platform, identifying enhancements to improve user experience and patient outcomes and contributing to feedback that may shape future product development and influence operational practices
  • Maintain confidentiality and HIPAA compliance
  • Meet productivity and quality standards, understanding that performance in this role directly supports customer retention and revenue generation
  • Lead with compassion and act with confidence

Requirements

  • 2+ years’ experience in a financial navigator/financial advocate role
  • Prior start-up, healthcare, or corporate experience
  • Knowledge of healthcare industry
  • Knowledge of insurances including Medicare/Medicaid and commercial insurance including rules and regulations
  • Experience submitting claims to copay/manufacturer programs
  • Experience delivering client-focused solutions to customer needs
  • Bachelor's degree or equivalent career experience
  • Knowledge of medical terminology, ICD 10, and HCPC codes
  • Positive attitude, empathy, and high energy
  • Superb written and communication skills
  • High level of initiative and ability to work independently
  • Ability to effectively and empathetically communicate with newly diagnosed applicants
  • Ability to work in a high volume caseload environment and deal effectively with rapidly changing priorities
  • Desire to be involved in building this function and to be a valued member of a growing team
Benefits
  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
  • The opportunity to help shape the future of healthcare

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial navigatorfinancial advocateclaims submissionmedical terminologyICD 10HCPC codesinsurance knowledgeMedicareMedicaidcommercial insurance
Soft skills
communication skillsempathypositive attitudeinitiativeindependent workcustomer-focused solutionscompassionhigh energyadaptabilityteam collaboration
Certifications
Bachelor's degree