Tahto

Call Center Supervisor – Night Shift

Tahto

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Salary

💰 R$2,038 per month

Job Level

Junior

About the role

  • Inspirational Leadership: Supervise operators, ensuring clear information and efficient interactions with customers.
  • Team Management: Guide and support the team, ensuring efficiency and quality in customer service.
  • Updates and Innovation: Keep the team informed about new products, services and offers, and maintain systems and controls.
  • Monitoring and Continuous Improvement: Conduct monitoring, manage performance development and analyze results to promote continuous improvement.
  • Tailored Solutions: Identify and resolve systemic issues and widespread failures, delivering innovative solutions.
  • Results and Performance: Ensure achievement of established targets by monitoring productivity, quality, and performance indicators.
  • People Supervision: Ensure optimal working conditions and foster a collaborative environment.
  • Collaboration and Strategy: Participate in results meetings with Coordinators and Managers, contributing to improvement strategies.

Requirements

  • High school diploma (college in progress or completed is a plus).
  • Must be at least 18 years old.
  • Complete documentation (ID card - RG, Voter Registration Card, Military Service Certificate).
  • Strong verbal and written communication skills.
  • Previous call center supervisory experience documented in employment records (minimum 6 months).
Benefits
  • Fixed salary R$2,037.78 + performance bonuses
  • 6x1 schedule with rotating days off
  • Paid training
  • Food and/or meal vouchers
  • Transportation voucher
  • Health and dental plans
  • Childcare assistance and support for children with special needs
  • Support for pregnant employees (Tahto Materna)
  • Life insurance
  • Educational partnerships
  • Wellhub (Gympass)
  • SESC partnership
  • Psychological support / counseling
  • Career development plan
  • Results Participation (PPR)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Inspirational LeadershipTeam ManagementCommunication SkillsCollaborationPerformance DevelopmentContinuous ImprovementProblem SolvingCustomer ServiceMonitoringStrategy
Certifications
High School DiplomaVoter Registration CardMilitary Service Certificate