Call Center Supervisor
Tahto
full-time
Posted on:
Location Type: Office
Location: Salvador • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Inspirational Leadership: Supervise agents, ensuring clear information and efficient customer interactions.
- Team Management: Guide and support the team to ensure efficiency and quality in service delivery.
- Updates and Innovation: Keep the team informed about new products, services and offers, and update systems and controls.
- Monitoring and Continuous Improvement: Conduct quality monitoring, manage performance development and analyze results to promote continuous improvement.
- Differentiated Solutions: Identify and resolve systemic issues and large-scale failures, providing innovative solutions.
- Results and Performance: Ensure achievement of established targets by monitoring productivity, quality and performance indicators.
- People Supervision: Ensure optimal working conditions and foster a collaborative environment.
- Collaboration and Strategy: Participate in results meetings with Coordinators and Managers, contributing to improvement strategies.
Requirements
- Education level compatible with the position applied for. (See “Annex I - Career Guide” in the Remuneration Policy)
- Not currently participating in another selection process.
- For Group A: must not have declined a promotion in the last 3 months.
- Must not have been rejected for the same position in the last 30 days.
- Meet the minimum required time in the role and since hiring, according to the Remuneration Policy.
- For operational positions: no disciplinary measures (warning/suspension) in the last 4 months and must have been in the Diamond, Gold or Silver groups for the last 3 closed months (excluding the current and previous month).
- For management positions: no suspensions in the last year.
Benefits
- Childcare allowance per child up to 5 years old
- Allowance for exceptional child (special needs)
- Health and Dental Insurance
- Life insurance
- Transportation voucher
- Meal and/or Food vouchers
- Monthly awards/incentives
- PPR - Results Participation Program (Profit-Sharing)
- The granting of benefits is subject to a set of requirements, which will be communicated at the time of hiring.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
Inspirational LeadershipTeam ManagementCollaborationPerformance DevelopmentQuality MonitoringContinuous ImprovementProblem SolvingCommunicationStrategic ThinkingCustomer Service