Taekus

Operations

• Lead ongoing management of sponsor bank relationships
• Create and manage banking operations processes for disputes, overdrafts, reconciliations, and escalations
• Track and coordinate customer disputes to ensure compliance with network and government regulations
• Monitor and manage overdraft activity, partnering with the CX team on resolution and customer communications
• Collaborate with the CX team to handle banking operations-related support tickets
• Serve as the operational point of contact for sponsor banks and internal teams
• Build scalable processes and reporting to track key operational metrics

Banking Operations Manager