Taekus

Product Manager

• Working with the design team, engineering team, and leadership to streamline product building.
• Drive roadmap initiatives across our product lines by collaborating with design, engineering, and leadership.
• Streamline product building processes to create cohesive iteration cycles.
• Drive user adoption through optimized trials, onboarding flows, engagement tactics, and conversion funnels in partnership with Customer Success and Data teams.

Senior Product Manager

Customer Support

• Serve as the primary point of contact for customer support via Zendesk email and phone
• Deliver a white-glove experience that balances speed, empathy, and accuracy
• Navigate customer interactions with a strong awareness of risk, compliance, and data sensitivity
• Own customer-facing escalations, resolving independently when appropriate and partnering with CX leadership when needed
• Develop deep subject matter expertise (SME) across products, policies, and systems
• Identify recurring issues, friction points, and edge cases, and recommend improvements to workflows, macros, and documentation
• Partner with CX leadership to ensure customer issues are resolved end-to-end and insights are carried forward

Customer Experience Specialist

Financial Crime

• Design, build, and maintain scalable backend services and APIs that support high-volume financial transactions and rewards workflows.
• Own full feature delivery across core systems including payments, rewards, account services, and partner integrations.
• Contribute to system architecture and technical design as the platform evolves and scales.
• Collaborate with frontend and mobile engineers to support end-to-end feature development when fullstack work is required.
• Improve reliability, performance, and observability across backend systems through testing, monitoring, and code quality practices.
• Participate in sprint planning, technical reviews, and production support for mission-critical services.

Senior Product Manager

Customer Experience Specialist

Financial Crimes Analyst