Division Account Manager

Tactiq

Division Account Manager driving GlobalWorx adoption and client success for Tactiq’s DSD software platform. Improving retailer service levels, distributor execution, and in-stock percentages across US retail operations.

Posted 8/5/2026full-timeRemote • California, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success within CPG retailer operations, with a strong focus on driving platform adoption and managing vendor relationships. Proficient in analytical reporting and project management to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Account ManagementClient SuccessCPG Retailer OperationsAnalytical ReportingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DSD Operational ExperienceAnalytical AbilityBudget ManagementClient OnboardingService Improvement Initiatives

Soft Skills

Strong Communication SkillsInterpersonal SkillsConflict Resolution Skills

Tools & Technologies

Google WorkspaceMicrosoft OfficeMonday.comExcel Reporting ToolsPowerPoint

Industry Keywords

Retailer RelationshipsDistributor ServiceProduct Assortment VariationsField OperationsStakeholder Engagement

About the role

Key responsibilities & impact

Own and manage a portfolio of Kroger Divisions and vendor accounts as trusted advisor and main point of contact
Conduct regular account reviews and business check-ins
Identify expansion opportunities, support renewals, and manage annual account budgets
Monitor client activity and identify engagement, risk, and upsell opportunities
Drive GlobalWorx platform adoption through ongoing support, insights, and best practices
Coordinate with Account Services, IT, Billing, and Product teams on technical, billing, feature, and process issues
Ensure successful client onboarding and customer-specific training
Track and document client communications and feedback
Work with retailers to drive GlobalWorx adoption and usage
Generate analytical content, present information, and answer stakeholder questions
Develop or refine project plans and service-improvement initiatives with retailer, distributor, and manufacturer stakeholders
Manage multiple projects and initiatives through measurable completion
Execute field operations tasks to improve distributor service and in-stock percentages at store, district, region, division, and national levels

Requirements

What you’ll need

5+ years of direct work experience in DSD operational roles
3+ years of experience in account management, client success, or customer-facing roles
3+ years of experience in CPG retailer operations and related activities, preferably retailer category management functions
4-year Degree or relevant work experience
Willingness to travel a minimum of 30% up to 50% within the US
Deep understanding of retailer, manufacturer, and distributor relationships, service areas, and product assortment variations
Strong written and oral communication and interpersonal skills using a consultative approach
Ability to interact with clients from frontline field employees to senior executives
Analytical ability to interpret usage data and metrics and convert insights into executable action plans
Proficiency in Google Workspace or Microsoft Office; Monday.com experience is a plus
Advanced Microsoft Office Suite knowledge, especially Excel reporting tools; PowerPoint and Access knowledge preferred
Strong conflict resolution skills
Authorized to work in the United States without requiring sponsorship now or in the future
Comfortable working in controlled office environments, active retail settings, driving, mass transit, and walking between sites
Ability to stand for several hours and walk extended distances while visiting multiple retail locations
Ability to occasionally bend, stoop, reach, push, pull, lift, or move product/equipment

Benefits

Comp & perks

Health Care Plans (Medical, Dental & Vision)
401k plan with company match
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (including time for volunteering) & Public Holidays
Generous Parental Leave
Short Term & Long Term Disability
Training & Development opportunities
Work From Home & Flexible work arrangements
Wellness Resources
Diversity and inclusivity-focused work environment