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Tech Stack
Tools & technologiesAirflowBigQueryPythonSQLTableau
About the role
Key responsibilities & impact- Analyze large-scale datasets related to agent performance, support interactions and QA.
- Write optimized SQL queries using tools like **BigQuery** and **ClickHouse**.
- Build dashboards in **Tableau**, **Metabase**.
- Detect behavioral and performance trends among agents and support teams.
- Partner with QA to identify root causes in agent behavior and customer issues.
- Use LLM tools with practical **prompt engineering** for daily analytical tasks, summarization, and insights generation.
- Ability to assess and profile LLM outputs for quality, relevance, and analytical correctness in business contexts.
- Familiarity with **LLM APIs** and integrating model outputs into analytical or internal tooling workflows.
- Work with Airflow and Python to automate data tasks and support workflows.
- Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability.
- Identify and refactor inefficient DAGs, queries, and transformations to ensure scalable and cost-effective data processing.
- Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking.
- Translate business inefficiencies into trackable metrics and measurable outcomes.
- Act as an analytical partner to **Operations**, **Support Management**, **QA**, and **Training**.
- Work with **Data Engineering** to ensure clean, accurate, and well-modeled data pipelines.
- Communicate findings clearly through presentations, visualizations, and concise documentation.
Requirements
What you’ll need- Analyze large-scale datasets related to agent performance, support interactions and QA.
- Write optimized SQL queries using tools like **BigQuery** and **ClickHouse**.
- Build dashboards in **Tableau**, **Metabase**.
- Detect behavioral and performance trends among agents and support teams.
- Partner with QA to identify root causes in agent behavior and customer issues.
- Use LLM tools with practical **prompt engineering** for daily analytical tasks, summarization, and insights generation.
- Ability to assess and profile LLM outputs for quality, relevance, and analytical correctness in business contexts.
- Familiarity with **LLM APIs** and integrating model outputs into analytical or internal tooling workflows.
- Work with Airflow and Python to automate data tasks and support workflows.
- Optimize analytics pipelines and data marts to improve performance, resource efficiency, and reliability.
- Identify and refactor inefficient DAGs, queries, and transformations to ensure scalable and cost-effective data processing.
- Suggest and co-build improvements in agent tooling, ticket routing, and SLA tracking.
- Translate business inefficiencies into trackable metrics and measurable outcomes.
Benefits
Comp & perks- - We are an international Team of inspired professionals located all over the globe.
- - We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees.
- - Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone.
- - You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region.
- - We offer you relocation support as well as we guide you through all the process.
- - We’ll set you up with the devices required for your work.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLprompt engineeringdata analysisdata optimizationdata profilingdata automationdata transformationdata visualizationDAG optimizationmetrics tracking
Soft Skills
analytical thinkingcommunicationcollaborationproblem-solvingpresentation skills