ServiceDesk Engineer, L1

Tabby

full-time

Posted on: 12/23/2025

Location Type: Remote

Location: Remote • 🇺🇿 Uzbekistan

✨ AI Apply

Mid-LevelSenior

CloudGoGrafanaPythonSQL

About the role

Handle requests from the support team and colleagues (basic problem analysis);
Identify and report bugs;
Standardize solutions, prepare and update documentation for L1 and L2 teams;
Analyze technical issues and create development tasks for fixing them;
Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
Automate routine tasks.

Experience working with Jira;
Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
Knowledge and practical use of administrative automation tools;
English at a level sufficient for written communication and reading technical documentation (B2);
Understanding of software development principles;
Experience writing simple SQL queries.
**Nice to have:**
Experience with Google Cloud;
Experience with Google Apps Script;
Scripting skills (Bash, Python, Go);
Understanding of ITIL processes;
Basic knowledge of FinTech;
Jira administration experience;
Experience at a startup.

Benefits

Full-time B2B contract
Fully remote setup, work from anywhere in Europe
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLBashPythonGoadministrative automationsoftware development principlesbug reportingtechnical issue analysisdevelopment task creationautomation

ownershipfacilitationproactivityautonomycommunication