Tabby

Service Desk Engineer L1

Tabby

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇲 Armenia

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Job Level

Mid-LevelSenior

Tech Stack

CloudGoGrafanaPythonSQL

About the role

  • - Handle requests from the support team and colleagues (basic problem analysis);
  • - Identify and report bugs;
  • - Standardize solutions, prepare and update documentation for L1 and L2 teams;
  • - Analyze technical issues and create development tasks for fixing them;
  • - Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
  • - Automate routine tasks.

Requirements

  • - Experience working with Jira;
  • - Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
  • - Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
  • - Knowledge and practical use of administrative automation tools;
  • - English at a level sufficient for written communication and reading technical documentation (B2);
  • - Understanding of software development principles;
  • - Experience writing simple SQL queries.
  • Nice to have:
  • - Experience with Google Cloud;
  • - Experience with Google Apps Script;
  • - Scripting skills (Bash, Python, Go);
  • - Understanding of ITIL processes;
  • - Basic knowledge of FinTech;
  • - Jira administration experience;
  • - Experience at a startup.
Benefits
  • - Full-time B2B contract
  • - Fully remote setup, work from anywhere in Europe
  • - Up to 20% tax allowance
  • - 22 paid leave days annually
  • - Stock options (ESOP) in a fast-scaling, pre-IPO company
  • - Flexi benefits you can use for wellness, travel, or learning
  • - Work alongside a high-performing, international engineering team in a global fintech unicorn

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLBashPythonGoadministrative automationsoftware development principlesmonitoring toolslogging toolsJira administrationGoogle Apps Script
Soft skills
ownershipfacilitationproactivityautonomyproblem analysisticket handlingresolution processesdocumentation preparationstandardizationcommunication