Tabby

Service Desk Engineer II

Tabby

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇪 Georgia

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

CloudGoGrafanaPythonSQL

About the role

  • Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems).
  • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.
  • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams.
  • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.
  • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them.
  • Automate routine and repetitive tasks to improve team efficiency.
  • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

Requirements

  • Strong troubleshooting and problem-solving skills.
  • Experience with **Jira** at the administrator level.
  • Ability to work with logs and monitoring tools to investigate product and system issues(Datadog, Grafana, Kibana).
  • Knowledge and use of tools to automate administrative tasks.
  • English B1 or higher.
  • Understanding of software development principles and fundamentals.
  • Experience writing simple** SQL queries.**
  • Process management skills, ability to work in a team, proactivity.****
  • **Nice to have:**
  • Experience with **Google Cloud**.
  • Experience writing scripts in **Bash, Python, Golang.**
  • Hands-on experience in **incident management (SEV process, on-call duties).**
  • Experience at a fintech company.
  • Experience at a startup.****
Benefits
  • Full-time B2B contract
  • Fully remote setup, work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid leave days annually
  • Stock options (ESOP) in a fast-scaling, pre-IPO company
  • Flexi benefits you can use for wellness, travel, or learning
  • Work alongside a high-performing, international engineering team in a global fintech unicorn****

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingproblem-solvingSQLBashPythonGolangincident managementroot cause analysisperformance analysisautomation
Soft skills
process managementteamworkproactivity