Tabby

ServiceDesk Engineer I

Tabby

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇰🇿 Kazakhstan

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Job Level

Mid-LevelSenior

Tech Stack

CloudGoGrafanaPythonSQL

About the role

  • - Handle requests from the support team and colleagues (basic problem analysis);
  • - Identify and report bugs;
  • - Standardize solutions, prepare and update documentation for L1 and L2 teams;
  • - Analyze technical issues and create development tasks for fixing them;
  • - Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
  • - Automate routine tasks.

Requirements

  • - Experience working with Jira;
  • - Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
  • - Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
  • - Knowledge and practical use of administrative automation tools;
  • - English at a level sufficient for written communication and reading technical documentation (B2);
  • - Understanding of software development principles;
  • - Experience writing simple SQL queries.
  • Nice to have:
  • - Experience with Google Cloud;
  • - Experience with Google Apps Script;
  • - Scripting skills (Bash, Python, Go);
  • - Understanding of ITIL processes;
  • - Basic knowledge of FinTech;
  • - Jira administration experience;
  • - Experience at a startup.
Benefits
  • - Full-time B2B contract
  • - Fully remote setup, work from anywhere in Europe
  • - Up to 20% tax allowance
  • - 22 paid leave days annually
  • - Stock options (ESOP) in a fast-scaling, pre-IPO company
  • - Flexi benefits you can use for wellness, travel, or learning
  • - Work alongside a high-performing, international engineering team in a global fintech unicorn

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLBashPythonGoadministrative automationsoftware development principlesmonitoring toolslogging toolsJira administrationGoogle Apps Script
Soft skills
ownershipfacilitationproactivityautonomyticket handlingresolution processes