Tabby

Service Desk Engineer I

Tabby

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇲 Armenia

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Job Level

Mid-LevelSenior

Tech Stack

CloudGoGrafanaPythonSQL

About the role

  • Handle requests from the support team and colleagues (basic problem analysis)
  • Identify and report bugs
  • Standardize solutions, prepare and update documentation for L1 and L2 teams
  • Analyze technical issues and create development tasks for fixing them
  • Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements)
  • Automate routine tasks

Requirements

  • Experience working with Jira
  • Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy)
  • Experience with monitoring and logging tools (Datadog, Grafana, Kibana)
  • Knowledge and practical use of administrative automation tools
  • English at a level sufficient for written communication and reading technical documentation (B2)
  • Understanding of software development principles
  • Experience writing simple SQL queries
  • Nice to have: Experience with Google Cloud
  • Nice to have: Experience with Google Apps Script
  • Nice to have: Scripting skills (Bash, Python, Go)
  • Nice to have: Understanding of ITIL processes
  • Nice to have: Basic knowledge of FinTech
  • Nice to have: Jira administration experience
  • Nice to have: Experience at a startup
Benefits
  • Full-time B2B contract
  • Fully remote setup, work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid leave days annually
  • Stock options (ESOP) in a fast-scaling, pre-IPO company
  • Flexi benefits you can use for wellness, travel, or learning
  • Work alongside a high-performing, international engineering team in a global fintech unicorn

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLBashPythonGoadministrative automationsoftware development principlesbug reportingtechnical issue analysisdevelopment task creationautomation
Soft skills
ownershipfacilitationproactivityautonomycommunication