Sales Associate

TABACALERA USA Inc.

Sales Associate providing excellent guest experiences and building customer relationships at Casa de Montecristo cigar lounges. Engaging with customers and maintaining store operations for a premium cigar experience.

Posted 5/5/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
Serves as a Casa de Montecristo brand ambassador.
Build relationships with customers.
Proactively and effectively communicate product features and benefits, as well as promotional information.
Demonstrate a tenacious drive for results.
Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
Develop and maintain strong knowledge of Casa de Montecristo products.
Assists in the complete operations of the store.

Requirements

What you’ll need

Previous experience in a retail, hospitality or other service-centric environment
POS and/or computer skills needed
Cigar knowledge a plus
Ability to work a flexible schedule (night, weekends, holidays)
A track record of meeting challenging sales and operational goals
Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Benefits

Comp & perks

Exceptional interpersonal skills
Hands on team player with a strong work-ethic
Passionate and persistent about a delivering a stellar guest experience.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

POS skillscomputer skillscigar knowledge

Soft Skills

exemplary serviceselling skillsrelationship buildingcommunicationdrive for resultsteamworkflexibilityemotional intelligenceaccountability