Sales Associate Lead
TABACALERA USA Inc.
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • United States
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Job Level
About the role
- Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
- Serves as a Casa de Montecristo brand ambassador
- Build relationships with customers
- Proactively and effectively communicate product features and benefits, as well as promotional information
- Demonstrate a tenacious drive for results
- Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals
- Challenges and inspires others to achieve and execute sales driving initiatives
- Develop and maintain strong knowledge of Casa de Montecristo products
- Assists in leading the complete operations of the store
- Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner
- Trains and delegates tasks appropriately
- Follows all Casa de Montecristo policies and standard operating procedures (SOPs)
- Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation
- Accountable for leading a team of associates in compliance to state and local regulations
- Maintains visual and cleanliness standards to support the brand image
- Ensures a comfortable, responsible and safe environment.
- Other duties as assigned
Requirements
- Previous leadership experience in a retail, hospitality or other service-centric environment
- POS and/or computer skills needed
- Cigar knowledge a plus
- Ability to work a flexible schedule (night, weekends, holidays)
- Exceptional interpersonal skills
- Hands on team player with a strong work-ethic
- Passionate and persistent about delivering a stellar guest experience
- Ambitious self-starter, adept at leading through others to consistently deliver superior results
- A track record of meeting challenging sales and operational goals
- Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability
- Desire to develop oneself and others
- Seeks and delivers constructive feedback
Benefits
- Large selections of premium cigars
- Modern lounges
- Full bars
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
POS skillscomputer skillscigar knowledge
Soft Skills
leadershipinterpersonal skillsteam playerwork ethicguest experienceself-starterflexibilityemotional intelligenceconstructive feedback