Call Center Agent
T3 Services Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 - $22 per hour
About the role
- Answer inbound calls and schedule service appointments
- Respond to and resolve voicemail messages, abandoned and missed calls from customers
- Respond to customer requests (email, webchat, text) to resolve issues
- Deliver call scripts clearly, be compelling, and personable
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information.
- Communicate with dispatch to ensure customers receive 5 Star Service
- Must be very independent and reliable
- Provide additional support to the team as needed
Requirements
- HS Diploma or GED
- 2+ years of customer service experience in a phone based role
- Experience working in the home services industry preferred
- Multitask by completing phone and computer work simultaneously
- Capability to type at least 40 WPM
- Proficiency with Microsoft Office or Google Suite
- Clear, kind, and energetic phone presence
- Ability to work fast paced and remain organized
- Must be a U.S. Resident.
Benefits
- Work from home!
- Medical, Dental, Vision (Free medical plan option for employee)
- 401k with 4% company match
- PTO
- Paid Holidays
- Paid Wellness Time
- Company provided laptop, monitor, and headset.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencetyping speed 40 WPMmultitaskingphone-based communication
Soft Skills
independencereliabilityclear communicationkindnessenergetic presenceorganizational skills
Certifications
HS DiplomaGED