IT Field Engineer
T-Tech
Cloud
Job Level
JuniorMid-Level
About the role
- Resolve escalated tickets from the 1st Line Service Desk and troubleshoot technical problems
- Conduct in-depth analysis to find root causes and deliver lasting solutions
- Provide clear, helpful technical guidance to end-users, both remotely and on-site
- Log incidents and resolutions accurately in the ticketing system
- Monitor system performance, identify risks, and take preventative measures
- Contribute ideas and feedback to enhance service delivery and efficiency
- Perform up to four site visits per week and provide 1st-line remote support to other clients
- Work as part of an 11-person team supporting a key Dublin client
Requirements
- At least 2 years’ experience in a service desk role, with a solid track record of supporting users
- Confidence working directly with clients and building positive, professional relationships
- Strong technical knowledge of Microsoft technologies (Microsoft 365, Windows OS, Active Directory)
- Clear, friendly, and effective communication skills
- Ability to perform up to four on-site visits per week and provide remote 1st-line support to other clients
