Field Engineer

• Resolve escalated tickets from the 1st Line Service Desk and troubleshoot technical problems
• Conduct in-depth analysis to find root causes and deliver lasting solutions
• Provide clear, helpful technical guidance to end-users, both remotely and on-site
• Log incidents and resolutions accurately in the ticketing system
• Monitor system performance, identify risks, and take preventative measures
• Contribute ideas and feedback to enhance service delivery and efficiency
• Perform up to four site visits per week and provide 1st-line remote support to other clients
• Work as part of an 11-person team supporting a key Dublin client

IT Field Engineer

Senior Service Engineer

Principal Manager – Global Field Engineering

Field Service Engineering Specialist

Senior Customer Service Engineer

Electrical Field Service Technician