Field Engineer

• **What will your day-to-day look like?**
• - Work as part of a close-knit team of 10, supporting around 20 key clients across London.
• - Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
• - Diagnose problems through thorough analysis and troubleshooting to identify root causes.
• - Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site.
• - Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
• - Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
• - Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.

Field Engineer

Implementation Consultant, Field Service Engineer