Senior Director, Total Rewards
National University
Director of Partnership Services
T S W Wordsmith LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
Lead
About the role
- Report to the Chief Revenue Officer and serve as the primary point of contact for Big Think Media partnerships
- Manage client expectations throughout the project lifecycle
- Deliver best-in-class service to drive renewals and increase project profitability
- Partner with the social team to ensure each project meets client objectives and KPIs
- Create and manage project timelines to ensure on-time delivery
- Liaise with creative teams to track deadlines for deliverables, feedback, and launches
- Oversee the Partner Services team to ensure smooth operations and empower team members to excel
- Provide day-to-day support on project needs
- Develop scalable processes for new partnership products and opportunities
Requirements
- 4–6 years of experience in a client services role
- Experience leading and developing a team
- Proven ability to manage multiple high-value projects simultaneously
- Excellent communication and interpersonal skills, with the ability to liaise effectively across partners, internal teams, and senior management
- Demonstrated success in building long-term client relationships
- Strong organizational and project management skills
- Solid understanding of digital media and video production workflows
Benefits
- Work from home flexibility - we’ve been remote first since inception
- Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
- Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdigital mediavideo production workflows
Soft skills
communicationinterpersonal skillsteam leadershiporganizational skillsclient relationship management
