Senior Manager, Client Account Services

T. Rowe Price

Client Account Services Sr. Manager responsible for client operational service experience management.

Posted 5/28/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesSenior💰 $101,000 - $173,000 per yearWebsite

About the role

Key responsibilities & impact

Research best practices and competitive practices to develop recommendations for changes to client operations processes and protocols.
Services the ongoing investment operational needs of complex clients, including identifying data trends and analysis to support operational needs.
Consults with clients and addresses highly complex, nonstandard servicing requirements.
Raises awareness and teaches others how and when to escalate issues.
Communicates on a regular basis with highly complex and challenging clients and their service providers to deliver high-quality services.
Monitors risk and engages in problem solving by critically questioning and analyzing practices that impact the client experience.
Recommends process changes to client operations that will have impact across T. Rowe Price clients based on expertise and knowledge of best practices.
Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience.
Helps develop process improvements.
Works with internal and external contacts to identify opportunities to improve business processes and to increase the level of client service.

Requirements

What you’ll need

Bachelor's degree or the equivalent combination of education and relevant experience
8+ years of total relevant work experience
Excellent communication and interpersonal skills with the ability to build relationships at all levels of the organization
Familiarity with Institutional and Sub-Advised client support
Excellent knowledge of the asset management business and investment products
Proven ability to work in a team environment with a strong sense of urgency
Excellent partnering skills, particularly in a client-oriented service environment
Highly motivated with demonstrated initiative and the ability to work independently
Ability to manage multiple, competing projects, priorities, and sensitive issues, with strong prioritization skills, decision-making skills, and excellent time management skills
Strong verbal and written communication
Excellent analytical skills and attention to detail, accuracy, and deadlines

Benefits

Comp & perks

Competitive compensation
Annual bonus eligibility
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess improvementrisk monitoringproblem solvingclient operationsasset managementinvestment products

Soft Skills

communicationinterpersonal skillsrelationship buildingteamworkclient-oriented serviceinitiativeprioritizationdecision-makingtime managementattention to detail

Certifications

Bachelor's degree