Provide Tier 1 support for SDLCNext platform (Jira, Confluence, JSM), ensuring timely resolution of incidents and service requests
Administer and maintain the SDLCNext platform, including configuration, user management, and workflow optimization
Troubleshoot and resolve issues related to Jira configurations, plugins, and integrations
Develop and maintain custom scripts and automation workflows in Jira to streamline operations and enhance system functionality
Build, maintain, and validate data sets used for dashboards, metrics, and leadership reporting
Manage JIRA data and reporting, including backlogs, sprints, epics, story status, and dependencies
Pull and analyze JIRA data to support sprint planning, retrospectives, and leadership briefings
Track issues, blockers, and dependencies and ensure they are visible to leadership
Document processes, configurations, and scripts to support knowledge sharing and operational continuity

Requirements

Experience supporting Tier 1 service operations and execution tracking for within the Atlassian tool suite (Jira, Confluence, JSM) in a federal or large-scale enterprise environment
Strong experience working with Jira in an Agile or mixed Agile environment, including backlog, sprint, epic, and dependency management
Hands-on scripting and automation experience in Jira (e.g., ScriptRunner/Groovy, Jira Automation, JQL, REST APIs) to streamline workflows and reporting
Ability to organize, analyze, and explain work progress using Jira data and reports; build and validate datasets for dashboards and leadership updates
Experience working with multiple stakeholders, including program leadership, engineering teams, service desks, and government counterparts
Strong attention to detail and commitment to data accuracy, configuration governance, and permission integrity
Ability to manage multiple tasks and priorities simultaneously; triage tickets, maintain SLAs, and meet reporting deadlines

Benefits

PTO available to use immediately upon joining (prorated based on start date)
paid parental leave
individual and family health, vision, and dental benefits
annual budget for training, professional development and tuition reimbursement
a 401(k) plan with company match fully vested after 60 days of employment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

JiraConfluenceJSMscriptingautomationScriptRunnerGroovyJQLREST APIsdata analysis

Soft skills

attention to detaildata accuracyconfiguration governancepermission integrityorganizational skillsmulti-taskingprioritizationcommunicationstakeholder managementproblem-solving