Mobile Associate, Store-in-Store, Spanish Bilingual Preferred

T-Mobile

Mobile Associate engaging with customers in retail for T-Mobile. Utilizing digital tools and customer needs identification to enhance customer satisfaction.

Posted 7/24/2026part-timeAustin • Texas • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and consultative selling skills in a retail environment, effectively utilizing product knowledge to drive sales and enhance customer satisfaction. Proficient in communication and relationship building, with a focus on identifying customer needs and providing tailored solutions.

Highest-signal resume keywords

Customer ServiceConsultative SellingSales TechniquesCommunicationRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ProspectingProduct KnowledgeCustomer Needs IdentificationCustomer Satisfaction ManagementCustomer Education

Soft Skills

CoachingCustomer EngagementLeadership

Tools & Technologies

T-Mobile App

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Retail EnvironmentCustomer CommunicationsSales

About the role

Key responsibilities & impact

Proactively engages with a broad range of customers in a highly-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Identify customer needs and use solution-based selling techniques.
Recommend wireless solutions and assist customers with the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, and processes.
Handle store operations and procedures including security measures.
Build strong relationships with customers, proactively reaching out to drive sales activity.

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Coaching (Required)
Communication (Required)
Consultative Selling (Required)
Customer Communications (Required)
Customer Education (Required)
Customer Engagement (Required)
Customer Needs Identification (Required)
Customer Referrals (Required)
Customer Satisfaction Management (Required)
Customer Service (Required)
Leadership (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Sales Prospecting (Required)
Sales Techniques (Required)

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
access to commuter and transit programs