Retail Associate Manager

T-Mobile

Retail Associate Manager leading and developing retail team members to achieve sales excellence at T-Mobile. Ensuring exceptional customer service and operational efficiency in Columbus, Ohio area.

Posted 7/8/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $43,200 - $75,675 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading retail teams to achieve sales targets while ensuring exceptional customer service. Proficient in training staff on product knowledge and operational procedures to enhance overall team performance.

Highest-signal resume keywords

Team LeadershipCustomer Service ExcellenceSales Target AchievementRetail Operations ManagementStaff Training and Coaching

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceRetail Environment KnowledgeVisual MerchandisingPlan-O-Gram ComplianceExpense MonitoringCustomer InteractionStore ProceduresTeam Coordination

Soft Skills

CoachingCommunicationProblem-Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

RetailCustomer ServiceSalesStore Operations

About the role

Key responsibilities & impact

Lead and develop retail team members to achieve sales targets and deliver customer service excellence
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
Monitor and control store expenses, discounting, and credits to support financial objectives
Oversee customer wait times and ensure customer needs are met through effective team coordination
Stay current on products, services, and leadership practices to serve as an expert resource for the team
Also responsible for other duties/projects as assigned by business management as needed

Requirements

What you’ll need

High School Diploma/GED (Required)
1 year customer service and/or sales experience, retail environment (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs!