Service Delivery Manager

T-Mobile

Service Delivery Manager responsible for managing B2B service deliveries at T-Mobile. Ensuring performance meets financial and operational standards with structured delivery practices in high-impact environments.

Posted 6/10/2026full-timeDowners Grove • Illinois, Kansas, Minnesota, Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $95,400 - $172,000 per yearWebsite

About the role

Key responsibilities & impact

Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Requirements

What you’ll need

Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B service deliverytelecommunications productsrisk managementdelivery metricsprocess enhancementsproject management

Soft Skills

collaborationleadershipcommunicationproblem-solving

Certifications

Bachelor's DegreeMaster's DegreeProject Management