Broadband Customer Support Specialist

T-Mobile

Broadband Customer Support Specialist resolving escalated customer issues for T-Mobile. Focusing on exceptional service and customer satisfaction in broadband services.

Posted 5/30/2026full-timeOverland Park • Colorado, Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $37 per hourWebsite

About the role

Key responsibilities & impact

Subject matter expert directly resolving customer Fiber/Broadband Internet escalations or specialized requests via various communication channels for customers
Own the issues through to resolution
Proactively identify customer experience opportunities
Identify the root cause and recommend solutions through cross-functional teams
Document all customer contacts clearly to ensure comprehensive resolutions
Support Channel Partners and field partners with specialized knowledge and assistance

Requirements

What you’ll need

High School Diploma/GED
Bachelor's Degree in Business Administration or Communications preferred
2+ years resolving escalated or sensitive customer issues in a telecommunications or broadband service environment
2+ years customer service or customer facing sales experience preferred
2+ years call center experience preferred
At least 18 years of age and legally authorized to work in the United States

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceproblem solvingcommunicationcross-functional collaborationdocumentationcustomer experience improvement

Certifications

High School DiplomaGEDBachelor's Degree in Business AdministrationBachelor's Degree in Communications