Product Manager, Technical – Enterprise Experience, Enablement

T-Mobile

Product Manager leading operational readiness activities for T-Mobile’s enterprise technology changes. Collaborating with Cybersecurity and IT Operations to design support experiences for employees.

Posted 5/30/2026full-timeBellevue • Kansas, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $103,400 - $186,400 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own operational readiness activities supporting enterprise technology releases and organizational change initiatives
Partner with Cybersecurity, product, engineering, infrastructure, and support organizations to operationalize technical changes impacting employees
Design and coordinate support readiness activities including documentation, communications, escalation paths, support workflows, and knowledge management
Ensure support organizations are equipped to successfully assist employees when new tools, policies, or system changes are introduced
Serve as the connective layer between technical delivery teams and operational support organizations
Build strong stakeholder partnerships across highly matrixed enterprise environments
Coordinate release readiness activities across multiple concurrent initiatives with competing priorities and shifting timelines
Develop and maintain operational documentation, knowledge articles, onboarding resources, support guidance, and self-service content
Ensure support processes and employee-facing documentation are clear, actionable, and delivered at the appropriate time
Evaluate support effectiveness post-launch and identify opportunities to improve self-service adoption, support readiness, and operational workflows

Requirements

What you’ll need

Bachelor’s Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
5+ years of experience in technical product management, enterprise enablement, technical business operations, operational readiness, business systems analysis, or related enterprise technology environments
Experience coordinating cross-functional technical initiatives within large-scale enterprise organizations
Strong written communication, documentation, and stakeholder management skills
Experience working in fast-paced environments with evolving priorities and ambiguity
Ability to translate technical change into operationally executable support processes and communications.

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Backup care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational readinesstechnical product managementbusiness systems analysissupport workflowsknowledge managementdocumentationself-service contentsupport processesrelease readinesscross-functional coordination

Soft Skills

written communicationstakeholder managementorganizational skillsadaptabilityproblem-solvingcollaborationprioritizationattention to detailinterpersonal skillsstrategic thinking

Certifications

Bachelor’s DegreeAdvanced Degree