Mobile Associate, Retail Sales

T-Mobile

Mobile Associate facilitating customer technology and service needs in a retail environment. Building product knowledge and assisting customers through their shopping journey.

Posted 5/30/2026part-timeSunset Hills • Illinois, Montana • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Support retail operations by engaging customers and facilitating their technology and service needs
Build product knowledge and demonstrate technology solutions
Assist customers throughout their shopping journey
Develop skills in customer interaction, digital tool usage, and service plan recommendations
Measure success by customer satisfaction, proficiency in product knowledge, and effective use of digital resources
Enhance customer experience and support organizational goals by fostering strong customer relationships and loyalty

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Change Agility (Required)
Communication (Required)
Customer Problem Solving (Required)
Customer Service (Required)
Engaging People (Required)
Multitasking (Required)
Sales (Required)
Teamwork Orientation (Required)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Access to commuter and transit programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Change AgilityCommunicationCustomer Problem SolvingCustomer ServiceEngaging PeopleMultitaskingSalesTeamwork Orientation

Certifications

High School DiplomaGED