Senior System Experience Manager

T-Mobile

Manage frontline system experience for T-Mobile's enterprise strategy and business operations. Lead teams and drive system enhancements for optimal user experience.

Posted 5/28/2026full-timeBellevue • Kansas, Texas, Washington • 🇺🇸 United StatesSenior💰 $88,800 - $160,200 per yearWebsite

About the role

Key responsibilities & impact

Manage the frontline system experience throughout project and production lifecycles to ensure effective implementation and ongoing support
Lead cross-functional teams to resolve complex system issues impacting multiple business lines and applications
Communicate progress, disruptions, and issue summaries to leadership and stakeholders to maintain alignment with strategy
Drive initiatives to improve system functionality, user experience, and customer satisfaction through strategic enhancements
Evaluate and contribute to the design of strategic solutions and architectural direction to support system improvements
Create, review, and approve technical documentation including process documents, impact assessments, and support procedures
Also responsible for other duties/projects as assigned by business management as needed

Requirements

What you’ll need

High School Diploma/GED (Required)
3-5 years of wireless experience, within or supporting Care or Retail
2-4 years of analysis or systems production support, including Problem Management
1-2 years of people leadership or business process management
Microsoft Office Proficient in Excel, Word, PowerPoint, Visio (Required)
Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall (Required)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analysissystems production supportProblem Managementsoftware development lifecyclesRUPSCRUMWaterfall

Soft Skills

leadershipcommunicationproblem-solvingcollaboration

Certifications

High School DiplomaGED