Service Delivery Manager, Government

T-Mobile

Service Delivery Manager overseeing public-sector service deliveries ensuring compliance with policies and contracts at T-Mobile. Manages deployment activities and customer communications for reliable service delivery.

Posted 5/22/2026full-timeDenver • Colorado, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $84,200 - $151,800 per yearWebsite

About the role

Key responsibilities & impact

Oversees the disciplined execution of public-sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements
Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments
Coordinates cross-functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues
Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress
Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations
Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed
Supports T-Mobile’s reputation for reliable, compliant, and high-quality service delivery by maintaining documentation and reporting for regulated environments

Requirements

What you’ll need

Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
Master's/Advanced Degree Business Administration, Public Administration, or Related Field (Preferred)
4-7 years Managing service delivery for public-sector or regulated B2B clients, ensuring compliance with contractual and policy requirements (Required)
4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required)
2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required)
Regulatory Compliance Comprehensive understanding of public-sector and regulated service delivery requirements, including policy, contractual, and compliance standards (Required)
Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives (Required)
Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes (Required)
Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery (Required)
Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication (Required)
Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation (Required)
Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements (Required)
Process Improvement Skill in evaluating and enhancing service delivery processes to improve compliance, efficiency, and quality (Required)
Strategic Thinking Capacity to anticipate challenges, plan for compliant transitions, and support organizational reputation in regulated environments (Required)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Regulatory ComplianceProject ManagementRisk ManagementService Delivery ManagementDeployment ActivitiesActivation ActivitiesProcess ImprovementPerformance Metrics MonitoringDocumentation ManagementTelecommunications

Soft Skills

Cross Functional RelationshipsCustomer ServiceCommunicationAttention to DetailStrategic ThinkingCollaborationProblem SolvingEscalation HandlingLeadershipOrganizational Skills