Mobile Associate, Retail Sales

T-Mobile

Mobile Associate engaging customers in high-traffic retail environments at T-Mobile. Proactively participating in customer interactions and driving sales through solution-based selling techniques.

Posted 5/21/2026part-timeHarvey • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Proactively engages with a broad range of customers in a highly-traffic retail environment
use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
leverage digital self-serve tools during customer interactions and the onboarding process
identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services
recommend wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app
deepen relationships with customers and ensure their satisfaction
complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources
review personal results, current promotions, and updates on the Hub to be Customer Ready
continuously learn and improve skills to provide the best possible experience for customers
partner with nearby store locations to properly/fully on-board customers
perform skills practicing, knowledge sharing, store operations, opening and closing procedures
carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to manager
actively reach out to potential customers to drive sales activity in location
follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
perform price overrides for specialty offers specific to National Retail
build relationships with nearby leadership and teams to help support customer experience from account set up to device support and account servicing

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred
Customer Satisfaction
effective at balancing customer experience and performance goals
Team Building
Competitive drive and confidence to succeed in a fast-paced sales environment

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales experiencesolution-based sellingonboarding solutionsdigital toolsself-serve toolsprice overridesstore operationskiosk management

Soft Skills

effective communicationcustomer satisfactionteam buildingcompetitive driverelationship buildingperformance goal balancingcontinuous learningcustomer engagementproblem-solving

Certifications

High School DiplomaGED