Senior Analyst, Operational Insights

T-Mobile

Operational Insights Analyst at T-Mobile analyzing data to enhance customer experience and reduce costs. Leading projects and developing models for operational efficiency and satisfaction.

Posted 5/16/2026full-timeBellevue • 🇺🇸 United StatesSenior💰 $75,200 - $135,700 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze sophisticated operational data to identify improvement opportunities and support decision-making processes
Develop and deliver presentations that communicate analytical findings to influence business strategies
Lead cross-functional projects aimed at enhancing customer experience and reducing operational costs
Extract, validate, and cleanse data from multiple sources to ensure accuracy and reliability of analyses
Maintain and implement operational reporting to monitor performance and support ongoing operations
Full funnel customer journey analytics & execution

Requirements

What you’ll need

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Quantitative Business, Mathematics, Econometrics, Statistics, Operations Research, Computer Science or related field (Preferred)
4-7 years Related analyst work experience (Preferred)
SQL (Required)
Database (Required)
Microsoft Excel (Required)
Microsoft Access (Required)
Microsoft PowerPoint (Required)

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLDatabaseMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointData analysisData validationData cleansingOperational reportingCustomer journey analytics

Soft Skills

Analytical skillsCommunication skillsLeadershipCross-functional collaborationPresentation skillsDecision-makingProblem-solvingInfluencing strategiesOrganizational skillsCustomer experience enhancement