Mobile Associate, Retail Sales

T-Mobile

Mobile Associate at T-Mobile facilitating technology and service needs for customers. Support retail operations while building product knowledge and enhancing customer relationships.

Posted 5/15/2026part-timeTyler • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment
Build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey
Develop skills in customer interaction, digital tool usage, and service plan recommendations
Measure success by customer satisfaction, proficiency in product knowledge, and effective use of digital resources
Enhance customer experience and support organizational goals by fostering strong customer relationships and loyalty

Requirements

What you’ll need

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
Effective at balancing customer needs and performance goals (Required)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Comp & perks

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer interactioncustomer advocacycompetitive driverelationship buildingproblem resolutionperformance balancingteam collaborationcommunicationservice plan recommendationscustomer satisfaction

Certifications

High School DiplomaGED