Service Delivery Manager – SMB

T-Mobile

Service Delivery Manager overseeing standardized B2B service deliveries for SMB customers at T-Mobile. Ensuring high-quality outcomes and customer satisfaction through effective coordination and management.

Posted 5/15/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $74,400 - $134,100 per yearWebsite

About the role

Key responsibilities & impact

Oversees the execution of standardized B2B service deliveries for small and medium business customers
Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement

Requirements

What you’ll need

Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions (Required)
Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines (Required)
Proficiency in proactively identifying, analyzing, and resolving delivery flow issues (Required)
Ability to coordinate and collaborate effectively with internal teams and stakeholders (Required)
Demonstrated commitment to delivering high-quality service outcomes and enhancing customer satisfaction for SMB clients (Required)
Ability to maintain strict adherence to established delivery models and ensure accuracy in execution (Required)
Skill in managing multiple engagements simultaneously and prioritizing tasks to meet deadlines (Required)
Knowledge of wireless technologies and telecommunications industry standards relevant to B2B service delivery (Required)

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service delivery managementprocess improvementperformance metrics monitoringB2B service deliverydelivery flow issue resolutionproject managementtimelines adherencecustomer satisfaction enhancementcross-functional coordinationmultiple engagement management

Soft Skills

clear communicationcustomer expectation managementaccountability drivingcollaborationproblem-solvingorganizational skillstransition facilitationproactive identificationtask prioritizationcommitment to quality

Certifications

Bachelor's Degree in Business AdministrationBachelor's Degree in Information Technology