Retail Sales Manager

T-Mobile

Retail Sales Manager leading a dynamic team in wireless technology sales. Overseeing operations and driving store performance while ensuring excellent customer engagement.

Posted 5/15/2026full-timeSacramento • California • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Join and lead a team committed to excellent customer service
Recruit, hire, and train top-tier sales talent
Foster a high-performance culture through motivation, coaching, and regular feedback
Conduct employee performance evaluations and guide team development
Manage staff scheduling and ensure adequate coverage during peak hours
Drive store sales and achieve or exceed performance goals
Championing a customer-first approach, ensuring satisfaction and loyalty
Acquire and maintain customers
Empower team members to deliver personalized solutions and close sales
Conduct weekly staff meetings and setup sales goal expectations
Model and support effective upselling, cross-selling, and account activation strategies
Oversee day-to-day operations including merchandising, inventory, and store appearance
Ensure all company policies and operational procedures are followed consistently
Manage cash handling and POS transactions with accuracy
Track and analyze store performance metrics to identify areas for improvement
Execute visual merchandising standards to maximize sales and make sure the store is brand ready

Requirements

What you’ll need

Any combination of education and experience providing the necessary skills and knowledge is acceptable
Typical qualifications would be equivalent to: Associate or bachelor’s degree with course work in business, accounting, marketing or management
1-2 years’ experience in retail sales management (wireless industry preferred)
Proven ability to meet or exceed sales goals
Availability to work a flexible schedule, including evenings, weekends, and holidays
Reliable Transportation
Strong leadership and team-building skills
Excellent interpersonal and communication abilities
Bilingual candidates are strongly encouraged to apply
Strategic thinker with strong analytical and problem-solving skills
Deep understanding of wireless products, plans, and trends
Adaptable to changing priorities and a fast-paced environment

Benefits

Comp & perks

Competitive base salary with uncapped commission potential
Medical, dental, Vision, Life Insurance and 401K with match for FT employees
Supplemental insurance available
Career advancement opportunities within a growing company
Ongoing training and professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail sales managementcash handlingPOS transactionsmerchandisinginventory managementsales goal achievementperformance metrics analysisvisual merchandisingcustomer acquisitionupselling strategies

Soft Skills

leadershipteam-buildinginterpersonal communicationstrategic thinkinganalytical skillsproblem-solvingmotivationcoachingflexibilitycustomer service

Certifications

Associate degreeBachelor's degree