Service Delivery Manager – SMB

T-Mobile

Service Delivery Manager overseeing B2B service deliveries for SMBs at T-Mobile. Ensuring high-quality outcomes through effective management and communication with internal teams.

Posted 5/14/2026full-timeRemote • Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $74,400 - $134,100 per yearWebsite

About the role

Key responsibilities & impact

Oversees the execution of standardized B2B service deliveries to ensure consistent and high-quality outcomes for small and medium business customers
Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement

Requirements

What you’ll need

Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
Communication Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions between teams to enhance customer experience. (Required)
Project Management Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines. (Required)
Problem Solving Proficiency in proactively identifying, analyzing, and resolving delivery flow issues to safeguard throughput and customer satisfaction. (Required)
Cross Functional Relationships Ability to coordinate and collaborate effectively with internal teams and stakeholders to drive accountability and resolve blockers. (Required)
Customer Service Demonstrated commitment to delivering high-quality service outcomes and enhancing customer satisfaction for SMB clients. (Required)
Attention To Detail Ability to maintain strict adherence to established delivery models and ensure accuracy in execution. (Required)
Organization Skill in managing multiple engagements simultaneously and prioritizing tasks to meet deadlines. (Required)
Telecommunications Knowledge of wireless technologies and telecommunications industry standards relevant to B2B service delivery. (Required)

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service delivery managementprocess improvementproject managementperformance metrics monitoringB2B service deliverydelivery flow issue resolutioncustomer satisfaction enhancementtimelines adherencecross-functional coordinationmultiple engagement management

Soft Skills

communicationproblem solvingattention to detailorganizationcustomer serviceaccountabilitycollaborationfacilitationtime managementadaptability