Community Manager

T-Mobile

Community Manager responsible for social media presence, engagement strategies, and customer interactions at T-Mobile. Fostering community dialogue and brand advocacy for Mint Mobile & Ultra Mobile.

Posted 5/14/2026full-timeBellevue • Kansas, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $53,900 - $97,200 per yearWebsite

About the role

Key responsibilities & impact

Develop and implement community & social engagement strategies to drive conversation, advocacy, and audience growth across social and review platforms.
Maintain consistent brand voice while adapting tone for real-time, one-to-one engagement and public interactions across platforms.
Lead daily social media operations and content posting with a focus on proactive and reactive community engagement, including responding to comments, messages, and reviews to foster meaningful connections.
Monitor social and review platforms to listen, respond, and identify emerging trends or issues, calling out when needed and helping protect brand reputation.
Analyze performance, sentiment, and community trends to provide actionable insights that inform content, product, and customer experience improvements.
Own and support community response frameworks, critical issue paths, and engagement guidelines in partnership with Care and Brand teams.
Identify and test new engagement formats and community-led interactions (e.g., comment-led content, reactive moments, or social-first activations).

Requirements

What you’ll need

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Social Media, Communications, Advertising, Journalism, English, PR or related field (Preferred)
2-4 years - Experience in brand/agency social media, communications, public relations or related field
Copywriting & editing experience
Wireless or Mobile experience or heavy knowledge of the space is a plus.

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

copywritingeditingcommunity engagementsocial media strategyperformance analysissentiment analysiscontent creationbrand voice adaptationtrend identificationengagement frameworks

Soft Skills

communicationleadershiporganizationalproactive engagementreactive engagementrelationship buildingproblem-solvingadaptabilitycollaborationinsight generation