Solutions Implementation Manager

T-Mobile

Implementation Manager for T-Mobile's customer account team ensuring project management and customer satisfaction. Overseeing installation processes, training, and project deliverables.

Posted 5/6/2026full-timeOverland Park • Kansas, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $88,900 - $160,400 per yearWebsite

About the role

Key responsibilities & impact

Develops, delivers, and manages implementation project plans
Facilitates daily/weekly/monthly project management meetings
Coordinates with customers, partners, and other key stakeholders as the project necessitates to ensure success
Dispatches, tracks, and oversees partners performing on-site work to achieve agreed upon project outcomes
Keeps all stakeholders apprised of overall implementation project status via weekly email updates, regularly scheduled meetings, or other means as required by the project
Assists with acquiring new customers
Works directly with the customer to define project success criteria by gaining deep knowledge of the customer's business
Attends customer meetings virtually or in-person (as required)
Assesses customer needs and develops customized project plans to meet the customer’s requirements for implementation across all T-Mobile products sold to the customer
Drives follow-up activities which ensure T-Mobile has delivered on its commitments during the implementation process
Ensures appropriate handoffs have occurred to transition the customer to lifecycle support resources
Confirms that established and documented processes are in place for lifecycle support and escalation
Coordinates or conduct customer trainings with support resources for the customer
Ensures an effective and seamless customer transition to lifecycle support resources
Participates in all team meetings, workshops, or other enrichment activities assigned
Completes required training to ensure currency and competency in the role
Completes special projects/assignments as assigned to meet business goals
Prepares and provides reporting to management as requested

Requirements

What you’ll need

Bachelor's Degree or requisite work experience (Required)
2-4 years Project Management Experience (Required)
Less than 2 years Demonstrated experience supporting on-site installations in telecom or similar environments (Preferred)
Less than 2 years Demonstrated experience directly interfacing with customers, Sales teams, and/or partners (Preferred)
Less than 2 years Experience presenting to executives (Preferred)
Telecommunications Knowledge of Wireless and Wireline industry, LAN/WAN equipment, and related environments (Preferred)
Strong communication soft skills including verbal and email (Preferred)
Ability to interpret contracts, evaluate and write statements of work, and develop and maintain vendor score-cards (Preferred)
Demonstrated ability to create project plans using MS Excel, MS Project, or similar project management tools (Preferred)
Demonstrated ability to create effective and professional customer-facing presentations using MS Powerpoint (Preferred)
Ability to use standard office applications (Preferred)

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProject PlanningCustomer Needs AssessmentOn-site InstallationsContract InterpretationStatement of Work DevelopmentVendor Scorecards

Soft Skills

CommunicationCustomer InterfaceTeam CollaborationTraining CoordinationFollow-up Activities

Certifications

Bachelor's Degree