T-Mobile

Technical Support Engineer

T-Mobile

full-time

Posted on:

Location Type: Office

Location: Overland Park • Kansas • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $68,900 - $124,300 per year

About the role

  • Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
  • Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
  • Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
  • Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
  • Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
  • Also responsible for other duties or projects as assigned

Requirements

  • Bachelor's Degree plus 2 years related work experience OR combination of education and experience deemed equivalent (Required)
  • Acceptable areas of study include Engineering/Computer Science (Required)
  • 2-4 years Engineering or Operations experience within the telecommunications industry (Preferred)
  • Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)
  • Knowledge, Skills and Abilities:
  • Communication (Required)
  • Wireless Networking (Required)
  • Wireless Mobility (Required)
  • Problem Solving (Required)
  • Analytics (Required)
  • Customer Service (Required)
  • Operational Readiness Mindset (Required)
  • Process Improvement (Required)
  • Systems Thinking (Required)
Benefits
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Wireless NetworkingWireless MobilityProblem SolvingAnalyticsProcess ImprovementSystems Thinking
Soft Skills
CommunicationCustomer Service