Technical Support Engineer

T-Mobile

Engineer supporting operational readiness across T-Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.

Posted 4/17/2026full-timeOverland Park • Kansas, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $68,900 - $124,300 per yearWebsite

About the role

Key responsibilities & impact

Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
Also responsible for other duties or projects as assigned

Requirements

What you’ll need

Bachelor's Degree plus 2 years related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Engineering/Computer Science (Required)
2-4 years Engineering or Operations experience within the telecommunications industry (Preferred)
Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)
Knowledge, Skills and Abilities:
Communication (Required)
Wireless Networking (Required)
Wireless Mobility (Required)
Problem Solving (Required)
Analytics (Required)
Customer Service (Required)
Operational Readiness Mindset (Required)
Process Improvement (Required)
Systems Thinking (Required)

Benefits

Comp & perks

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Wireless NetworkingWireless MobilityProblem SolvingAnalyticsProcess ImprovementSystems Thinking

Soft Skills

CommunicationCustomer Service