Implementation Manager
T-Mobile
AndroidiOSSwitching
Implementation Manager, Business Sales
T-Mobile
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $72,300 - $130,400 per year
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOSSwitching
About the role
- Develop, deliver and manage implementation program plans including transition management and customer education on service and equipment
- Provide customers with regular status updates using tracking tools and facilitate weekly/monthly transition calls
- Lead or manage device programming and kitting (application loading, custom configuration, operational testing, MDM client download, packaging, shipping)
- Interface with client Program Administrator to provide implementation and support solutions, including expense management and technical troubleshooting
- Introduce and engage in-life support resources to ensure 100% customer satisfaction
- Create and deliver customer-specific training for end users and key customer personnel
- Balance face-to-face customer interaction with work in T-Mobile facilities
- Participate in pre-sale customer meetings and build tailored migration plans
- Own onboarding and migration experience; create and execute Plan, Stage, Deploy, Inspect, Transition plans with timelines and milestones
- Lead completion of implementations, attend delivery reviews, manage risks and escalations
- Create and present internal and client-facing executive-level project reports
- Facilitate communication plans and conduct project status review meetings
- Administer Telecom Manager and end-user surveys and create case studies for future business
- Assist in identifying revenue growth opportunities during onboarding
- Lead post-sale follow-up activities, define in-life support processes, and conduct follow-up touches within 90 days
Requirements
- High School Diploma or GED required; Bachelor's Degree preferred
- 4 to 7 years of business experience including prior project management and/or customer account management in customer service or sales
- Telecommunications experience preferred
- Experience working in matrixed teams and ability to communicate effectively and build rapport
- Project Management and superior program/project management skills
- Communication, presentation and interpersonal skills
- SME knowledge of wireless technologies and operating systems, including general wireless knowledge, Sync-Up, iOS, Android, MDM
- Proficiency with MS Office Suite, Excel and PowerPoint, and T-Mobile systems/processes/policies
- Strong organizational and time management skills
- Ability to manage complex or critical customer issues in time-sensitive, high-pressure environments
- Ability to build cross-functional partnerships and leverage resources to complete programs and projects
- At least 18 years of age
- Legally authorized to work in the United States
- Travel required
