T-Mobile

Implementation Manager

T-Mobile

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Washington

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Salary

💰 $72,300 - $130,400 per year

Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSSwitching

About the role

  • Develop, deliver and manage implementation program plans including transition management, customer education on wireless service and equipment and other T-Mobile capabilities
  • Provide customers with regular status updates during the assigned implementation period through use of tracking tools and by facilitating weekly or monthly customer transition calls
  • Lead or manage device programming and kitting process including application loading, custom configuration, operational testing, MDM software client download, packaging, and shipping
  • Interface with the client’s designated Program Administrator to provide service solutions that meet customer needs in core Implementation and support competencies
  • Introduce and engage in-life support resources to ensure 100% customer satisfaction
  • Create and deliver customer-specific training for end users and key customer personnel
  • Balance face-to-face customer interaction with work in T-Mobile facilities
  • Work exclusively with T-Mobile’s Federal Government account executives and federal customers
  • Draft RFQs response and participate in pre-sale customer meetings to support new customer acquisition
  • Own the customer onboarding and migration experience by creating, executing, and delivering comprehensive implementation and deployment plans with defined timelines, milestones, and transition objectives
  • Attend regular projects delivery reviews and manage risks/escalations to timely delivery
  • Create and present regular internal and client facing executive-level project reports
  • Facilitate the creation of communication plans and conduct project status review meetings
  • Create a minimum of two case studies per quarter and conduct a minimum of three follow-up customer touches within 90 days of implementation completion
  • Assist in identifying revenue growth opportunities within T-Mobile for Business accounts

Requirements

  • At least 18 years of age
  • Legally authorized to work in the United States
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law
  • High School Diploma or GED required
  • Bachelor's Degree preferred
  • 4 to 7 years of business experience including prior project management and or customer account management in either customer service or sales required
  • Telecommunications experience preferred
  • Experience working in matrixed teams and proven ability to communicate effectively and build rapport with team members and customers
  • Experience supporting federal government customers preferred
  • Experience drafting RFQs preferred
  • Demonstrated program and project management skills
  • Demonstrated communication, presentation and interpersonal skills
  • Demonstrated SME knowledge of solutions, technologies and operating systems, including general wireless knowledge, Sync-Up, iOS, Android, MDM
  • Demonstrated proficiency in T-Mobile systems, processes, policies, including Excel and PowerPoint
  • Strong organizational and time management skills
  • Ability to build strong cross-functional partnerships and leverage internal and external resources