T-Mobile

Principal Product Manager – Assisted Experiences

T-Mobile

full-time

Posted on:

Location Type: Office

Location: Bellevue • Kansas, Washington • 🇺🇸 United States

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Salary

💰 $133,800 - $241,400 per year

Job Level

Lead

About the role

  • Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products.
  • This includes creating, managing, maintaining, and communicating product vision and roadmap.
  • Identifies target customer(s) for existing or future products, and designs and drives end user product research.
  • Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
  • May work with data scientists to answer complex questions or identify meaningful insights from data.
  • Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
  • Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
  • Works with stakeholders and follows enterprise process to secure and maintain product funding.
  • Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
  • Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
  • Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
  • Owns product feature set and positioning strategies to improve customer experience, and drive or support growth.
  • Leads discussions with external third parties to assess partnerships and licensing opportunities.
  • Maintains current understanding of tech trends.
  • Assesses how trends impact the roadmap or create opportunity for innovation of the product.
  • Also uses this knowledge to guide and advise the broader organization.
  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
  • Creates an environment and culture where the team is immersed in customer-first mindset.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit.
  • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams.
  • Owns and manages product backlog and priorities with our business and technology partners.
  • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
  • Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
  • Runs beta and pilot programs with early-stage products and samples.
  • Collaborates with advertising and public relations to promote product.

Requirements

  • Bachelor's Degree (Required)
  • More than 10 years - Relevant Product Management experience in an agile software product development environment
  • Product Development Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills (Required)
  • Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)
  • Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
  • Mastery level (industry leading) understanding of customer experience. (Required)
  • Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
  • Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
  • Experience with Agile backlog/project management tools. (Required)
  • Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
  • Experience in delivering large and complex business/technology initiatives. (Required)
Benefits
  • medical, dental and vision insurance
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementproduct developmentcustomer researchfeature definitionanalytical skillsrequirements elicitationAgile methodologiesA/B testingcost-benefit analysisuser stories
Soft skills
communicationcollaborationinfluencecustomer empathyleadershippresentation skillsproblem-solvingstrategic thinkingteam managementstakeholder engagement
Certifications
Bachelor's DegreeCertified Scrum MasterProduct Management CertificationAgile CertificationLean Product Management CertificationData Analysis CertificationProject Management Professional (PMP)Certified Product OwnerBusiness Analysis CertificationUser Experience Certification