Bilingual CSR, 11am-8pm, Off TH & SU

T-Cetra

Bilingual CSR providing technical assistance to T-CETRA merchants in English and Spanish. Responsible for SIM card activations and maintaining merchant relationships in a fast-paced environment.

Posted 6/12/2026full-timeDublin • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Provide technical assistance to T-CETRA merchants
Respond to merchant needs in a professional and friendly manner
Respond to customer calls in both English and Spanish
Help with issues related to activation of SIM cards
Complete port-in activations
Explain activation issues, transactions, and terms
Contact carriers to resolve activation issues or verify activations
Develop and maintain a good relationship with merchants, Master Agents, and Employees
All other duties as assigned

Requirements

What you’ll need

Fluent in both Spanish and English
Ability to multi-task and work under pressure
Strong technical and computer skills
Pleasant attitude, treat customers in a friendly and courteous manner
Patient and passionate personality
Communication skills
Ability to work in a fast-paced environment
High School Diploma
College coursework a plus

Benefits

Comp & perks

Paid Time Off
Up to $300 monthly bonus
Comprehensive Medical, Vision and Dental
Matching 401k up to 4%
FMLA and Life Insurance
Tuition Reimbursement
Wellness Program
Employee Growth and Development Reimbursement Program
Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
Beautiful nearby walking paths and park
Fun, value centered work atmosphere
Flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical assistanceSIM card activationport-in activations

Soft Skills

bilingual communicationmulti-taskingcustomer servicefriendly attitudepatiencepassioncommunication skillsability to work under pressureability to work in a fast-paced environment

Certifications

High School Diploma