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T-Cetra

Bilingual CSR, 11am-8pm, OFF Tues & Sun

T-Cetra

Bilingual Customer Service Representative providing technical assistance to T-CETRA merchants. Responding to customer inquiries in English and Spanish, helping with activation issues and developing relationships.

Posted 6/12/2026full-timeDublin • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact
  • Provide technical assistance to T-CETRA merchants
  • Respond to merchant needs in a professional and friendly manner
  • Respond to Customer calls in both English and Spanish languages
  • Help with issues related to Activation of SIM cards
  • Complete port-in activations
  • Explain activation issues, transactions, and terms
  • Contact carriers to resolve activation issues or verify activations
  • Develop and maintain a good relationship with merchants, Master Agents, and Employees
  • All other duties as assigned

Requirements

What you’ll need
  • Fluent in both Spanish and English
  • Ability to multi-task and work under pressure
  • Strong technical and computer skills
  • Pleasant attitude, treat customers in a friendly and courteous manner
  • Patient and passionate personality
  • Communication skills
  • Ability to work in a fast-paced environment
  • High School Diploma
  • College coursework a plus

Benefits

Comp & perks
  • Paid Time Off
  • Up to $300 monthly bonus
  • Comprehensive Medical, Vision and Dental
  • Matching 401k up to 4%
  • FMLA and Life Insurance
  • Tuition Reimbursement
  • Wellness Program
  • Employee Growth and Development Reimbursement Program
  • Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
  • Beautiful nearby walking paths and park
  • Fun, value centered work atmosphere
  • Flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical assistanceSIM card activationport-in activationsactivation issue resolutiontransaction explanation
Soft Skills
bilingual communicationmulti-taskingcustomer servicefriendly attitudepatiencepassioncommunication skillsability to work under pressureability to work in a fast-paced environment
Certifications
High School Diploma