Vice President of Partner Success – Development

VP of Partner Success & Development responsible for service delivery and partner relationships at SMI providing government payment solutions.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Key responsibilities & impact

Strengthening service delivery, partner relationships, operational discipline, and business performance across SMI's operations
Serve as day-to-day leadership extension of the SVPs for assigned SDUs
Build strong working relationships with state partners
Track partner commitments and follow up with internal owners
Monitor service levels, operational metrics, client deliverables, incidents, complaints
Support contract renewals, procurement activity, and partner development work

What you’ll need

Bachelor’s degree or equivalent professional experience
Significant experience in operations, client delivery, project management, or a related leadership role
Working knowledge of service levels, operational metrics, staffing models, budgeting, forecasting, and financial performance reporting
Strong written and verbal communication skills
Ability to travel as needed and represent SMI in client-facing settings
Proficient in Microsoft Windows and Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams
Fluent in English

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operationsclient deliveryproject managementservice levelsoperational metricsstaffing modelsbudgetingforecastingfinancial performance reporting

Soft Skills

leadershiprelationship buildingcommunicationorganizational skills

Certifications

Bachelor’s degree