Customer Service Surge Supervisor
Systems & Methods, Inc. (SMI)
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $55,000 per year
Job Level
About the role
- Foster team excellence by establishing explicit performance objectives
- Manage daily call and chat volumes and assign specialist tasks
- Execute performance plans and evaluations for direct reports
- Monitor agent productivity and provide feedback; maintain documentation
- Lead training and development of new hires and staff
- Maintain high data integrity with daily operational metrics
- Identify technical issues and adhere to Standard Operating Procedures
Requirements
- High school diploma or equivalent
- Minimum of one year experience in a supervisory role in customer service or call center technology
- Familiarity with Child Support and SDU policies and procedures
- Proficient in using copiers, scanners, printers, webcams, and basic computer setups
- Skills in using standard computer accessories like keyboards, mice, and 10-key pads
- Fluent in English
Benefits
- Benefits effective after 30 days
- Quick and easy PTO accrual
- 401k employee and employer contribution
- Paid Training
- Health Club Reimbursements
- Career Growth Opportunities
- Casual Dress Code
- Coworkers Who Feel Like Family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementdata integritycall center technologycustomer servicetechnical issue identification
Soft Skills
team leadershiptraining and developmentperformance evaluationfeedback provisionorganizational skills
Certifications
high school diploma