Director of Product
Systems & Methods, Inc. (SMI)
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Responsible for leading the stability of existing products and development of new products and features including the smiONE prepaid card and the Kudzu debit card and digital banking solution.
- Provide direct supervision, motivation, and coaching for assigned personnel.
- Develop internal reporting and control systems to determine if processes, systems, and applications are achieving desired outcomes.
- Oversee the testing and documentation of new products as well as creating training.
- Maintain relationships with key vendors for Processing and Card Manufacturing.
- Represent the voice of the customer and market in product decisions.
- Act as the primary product liaison between leadership, technology, operations, business development, and external partners.
Requirements
- At least five years prior management experience in a supervisory position within an area of vendor management, product management, or other related fields.
- Bachelors Degree OR An equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work.
- Must be fluent in English.
- Working knowledge of prepaid card policies, procedures, and regulations.
- Ability to identify areas of opportunity and alleviate potential issues or bottlenecks to improve the cardholder experience.
- Ability to work varied schedules and overtime hours as necessary.
- Exposure to multiple technology platforms and proficient in data entry skills including keyboard, mouse, and 10 key.
- Knowledge of MS Office Suite including advanced knowledge of Excel and Word.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
vendor managementproduct managementdata entryprepaid card policiesregulationsreporting systemstesting and documentationtraining developmentprocess improvementcustomer experience enhancement
Soft Skills
leadershipsupervisionmotivationcoachingcommunicationrelationship managementproblem-solvingorganizational skillsadaptabilitycollaboration