Practice Manager, Medical Assistant - Application Consultant

system-helden

Anwendungsberaterin supporting the implementation of tomedo ® software in medical practices. Empowering teams and optimizing workflows through technical support and training.

Posted 4/17/2026full-timeBonn • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

You support medical practices from the initial needs analysis through to a successful go‑live of tomedo ®.
Together with customers, you optimize tailored practice workflows.
You deliver interactive training, either remotely from our office in Bonn's Old Town or directly on-site at the practice.
You customize tomedo ® to the specific needs of the practice and assist with on-site installation.
Even after the transition, you remain the point of contact for tomedo ® in 1st- and 2nd-level support.

Requirements

What you’ll need

Ideally, you are trained as a Medical Assistant (MFA) or Practice Manager.
You know the hectic everyday life of a medical practice from your own experience.
You have an outstanding ability to grasp new information and proactively look for solutions.
You are enthusiastic about IT and have already worked with practice management systems.
Initial experience with tomedo ® is a plus but not a must.
You can explain complex content in a simple way.
You work highly self-organized and keep a cool head even during stressful go‑live phases.
You enjoy traveling (Class B driver's license is an advantage).
Very good German skills (C1) are required.
You have a positive view of people, communicate respectfully, and are a true team player.

Benefits

Comp & perks

Work–life balance — finally no more weekend shifts!
Flexible working hours (from 30 hours/week, part-time or full-time) and up to one home office day per week after your onboarding.
Attractive salary — we reward your expertise with pay well above the standard MFA wage scale, plus a company pension scheme.
Top equipment — you work with modern Apple hardware (MacBook) that you may also use privately.
Team spirit & culture — a young, friendly team in Bonn's Old Town is waiting for you.
All-round care — enjoy our in-house chef, an Urban Sports membership, and comprehensive onboarding that makes you an Apple pro.
Future-proof — you work in a crisis-resistant growth industry at the exciting interface of healthcare and IT.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

practice management systemsneeds analysisworkflow optimizationinteractive training1st-level support2nd-level supportinstallationproblem-solvingself-organizationstress management

Soft Skills

communicationteam playerenthusiasm for ITability to grasp new informationproactiverespectful communicationadaptabilitycustomer servicepatiencepositive attitude

Certifications

Medical Assistant (MFA)Practice Manager