Head of Software Support

System C

Head of Software Support at System C leading teams across healthcare and education sectors to improve customer service and performance metrics.

Posted 7/29/2026full-timeLeeds • 🇬🇧 United KingdomLead💰 £75,000 - £85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing multi-disciplinary support teams, focusing on service performance, incident management, and continuous improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors.

Highest-signal resume keywords

Leadership ExperienceIT Service ManagementIncident ManagementData AnalysisStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementService Level Agreements (SLAs)Key Performance Indicators (KPIs)Service Reporting

Soft Skills

Communication SkillsCollaborationContinuous Improvement Mindset

Tools & Technologies

Knowledge Management SystemsSelf-Service Platforms

Industry Keywords

HealthcareSocial CareEducationRegulated Sectors

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement
Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health
Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions
Strengthen incident, problem, and change management processes
Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence
Drive improvements in knowledge management and self-service
Act as a senior point of escalation for customers and internal stakeholders
Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI

Requirements

What you’ll need

Proven leadership experience across software or application support teams
Strong understanding of IT service management principles
Experience managing complex incidents and customer environments
Confidence working with data, KPIs, and service reporting
Excellent communication and stakeholder management skills
A continuous improvement mindset and the ability to lead through change
Someone who can be part of a strong management team and contribute ideas
Experience in healthcare, social care, education, or other regulated sectors is highly beneficial.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account System C Website LinkedIn All Job Openings 501 - 1000 employees 🏥 Healthcare 💼 Consulting ⚕️ Healthcare Insurance Healthcare
Consulting
Healthcare Insurance System C is a British technology provider specializing in healthcare, social care, and education solutions. It offers a comprehensive range of interoperable technology platforms like CareFlow for healthcare and Liquidlogic for social care and education. System C focuses on delivering integrated solutions that streamline workflows and transform outcomes in health, social care, and educational settings. The company supports digital maturity through products tailored to meet NHS standards and provides best-in-class capabilities across various care domains. With a commitment to community well-being, System C positions itself as both a technology provider and a partner in transformation. Head of Software Support 🔥 2 minutes ago 🏢🏡 Leeds – Hybrid 💵 £75k - £85k / year ⏰ Full Time 🔴 Lead 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement
Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health
Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions
Strengthen incident, problem, and change management processes
Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence
Drive improvements in knowledge management and self-service
Act as a senior point of escalation for customers and internal stakeholders
Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI 🎯 Requirements
Proven leadership experience across software or application support teams
Strong understanding of IT service management principles
Experience managing complex incidents and customer environments
Confidence working with data, KPIs, and service reporting
Excellent communication and stakeholder management skills
A continuous improvement mindset and the ability to lead through change
Someone who can be part of a strong management team and contribute ideas
Experience in healthcare, social care, education, or other regulated sectors is highly beneficial. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs