Customer Success Manager

System Automation Corporation

Customer Success Manager ensuring customer satisfaction and retention by managing key accounts at System Automation. Partnering with internal teams to drive performance and improvement.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for assigned customer accounts from a support and service perspective
Conduct recurring customer meetings to review SLA performance, support trends, and improvement opportunities
Prepare and present SLA scorecards, ticket metrics, and service health reports
Act as the customer advocate internally, escalating and coordinating resolution of high-impact issues
Partner with the Manager of Customer Support to address recurring issues and service gaps
Identify risks to customer satisfaction and retention and proactively drive mitigation plans
Support contract renewals and expansion conversations by demonstrating service value and performance
Proactively identify upsell and cross-sell opportunities within assigned accounts; partner with Sales to advance expansion conversations and drive revenue growth
Track and improve Net Promoter Score (NPS) for assigned accounts; conduct regular check-ins to gather customer sentiment and close feedback loops
Contribute to continuous improvement of customer success processes, tools, and reporting standards
Monitor and manage service level agreements (SLAs), response times, backlog, and customer satisfaction metrics for assigned customers
Ensure consistent, high-quality customer communication and issue resolution
Develop and refine support processes, playbooks, and knowledge base content
Partner with Product and Engineering to identify trends, root causes, and product improvement opportunities

Requirements

What you’ll need

3+ years of experience in customer success or client services roles
Experience working with enterprise or government customers
Demonstrated experience preparing and presenting SLA or performance reports
Strong communication and stakeholder management skills

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account System Automation Corporation Website LinkedIn All Job Openings 51 - 200 employees Founded 1973 ☁️ SaaS 🏛️ Government 📋 Compliance SaaS
Government
Compliance System Automation Corporation is a company offering a SaaS, low-code application platform known as Evoke. This platform supports digital transformation through enterprise regulatory systems tailored for regulatory agencies and public sector needs. Evoke provides comprehensive licensing and regulation management as well as records management capabilities, aimed at modernizing operations and improving productivity for government agencies. Known for rapid deployment and high configurability, System Automation enhances the efficiency of regulatory operations, enabling secure cloud solutions for the public sector. Customer Success Manager 🔥 26 minutes ago 🇺🇸 United States – Remote 💵 $110k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Serve as the primary relationship owner for assigned customer accounts from a support and service perspective
Conduct recurring customer meetings to review SLA performance, support trends, and improvement opportunities
Prepare and present SLA scorecards, ticket metrics, and service health reports
Act as the customer advocate internally, escalating and coordinating resolution of high-impact issues
Partner with the Manager of Customer Support to address recurring issues and service gaps
Identify risks to customer satisfaction and retention and proactively drive mitigation plans
Support contract renewals and expansion conversations by demonstrating service value and performance
Proactively identify upsell and cross-sell opportunities within assigned accounts; partner with Sales to advance expansion conversations and drive revenue growth
Track and improve Net Promoter Score (NPS) for assigned accounts; conduct regular check-ins to gather customer sentiment and close feedback loops
Contribute to continuous improvement of customer success processes, tools, and reporting standards
Monitor and manage service level agreements (SLAs), response times, backlog, and customer satisfaction metrics for assigned customers
Ensure consistent, high-quality customer communication and issue resolution
Develop and refine support processes, playbooks, and knowledge base content
Partner with Product and Engineering to identify trends, root causes, and product improvement opportunities 🎯 Requirements
3+ years of experience in customer success or client services roles
Experience working with enterprise or government customers
Demonstrated experience preparing and presenting SLA or performance reports
Strong communication and stakeholder management skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager 🔥 38 minutes ago CYPHER Learning 51 - 200 ☁️ SaaS 🤖 Artificial Intelligence 📚 Education Website LinkedIn All Job Openings Senior Customer Success Manager at CYPHER Learning managing strategic enterprise customer relationships. Focusing on retention, growth, and cross-functional collaboration to deliver long-term value. 🇺🇸 United States – Remote 💰 $40M Private Equity Round - CYPHER Learning on 2021-06 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Associate 🔥 57 minutes ago OpenClinica 51 - 200 ☁️ SaaS 💊 Pharmaceuticals 🧬 Biotechnology Website LinkedIn All Job Openings Customer Success Associate managing the full researcher journey in clinical trials for OpenClinica. Overseeing recruitment campaigns and maintaining relationships with clinical researchers. 🇺🇸 United States – Remote 💵 $60k - $65k / year 💰 Private equity on 2023-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager – Enterprise Alliances 🔥 1 hour ago Equifax 10,000+ employees Website LinkedIn All Job Openings Customer Success Manager optimizing customer experience lifecycle for Equifax solutions. Driving adoption, advocacy, and retention through effective customer engagement strategies. 🇺🇸 United States – Remote 💵 $89k - $130k / year 💰 $1M Post-IPO Equity on 2009-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 2 hours ago Constructor 51 - 200 🤖 Artificial Intelligence 🛍️ eCommerce 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager engaging with clients at Constructor.io to improve eCommerce search and product discovery. Building relationships, managing expectations, and ensuring successful integrations. 🇺🇸 United States – Remote 💰 $55M Series A on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 3 hours ago CDW 10,000+ employees 🏢 Enterprise ☁️ SaaS 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Success Manager responsible for managing client relationships and ensuring satisfaction for Mission Cloud services. Identifying new business opportunities and advocating for customer needs. 🇺🇸 United States – Remote 💰 Post-IPO Equity on 2015-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SLA performanceticket metricsservice health reportsNet Promoter Score (NPS)customer satisfaction metricssupport processesplaybooksknowledge base content

Soft Skills

communication skillsstakeholder managementcustomer advocacyproblem-solvingrelationship management