Senior Customer Reliability Engineer

Sysdig

Senior Customer Reliability Engineer at Sysdig providing technical support and expertise for cloud security. Collaborating with engineering teams to resolve customer issues and enhance security solutions.

Posted 7/28/2026full-timeRemote • 🇪🇸 SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and escalation management, with a strong focus on Kubernetes, Linux, and cloud services. Capable of developing training materials and maintaining knowledge bases while effectively collaborating with engineering teams.

Highest-signal resume keywords

Senior Technical Support ExperienceMaster Level KubernetesLinux ExpertiseScripting Languages (Bash/Shell/Python)Cloud Services Knowledge (AWS, Azure, GCP)

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportEscalation ManagementKubernetesLinuxBashShellPythonAWSAzureGCP

Soft Skills

Relationship BuildingTraining DevelopmentMulti-tasking

Tools & Technologies

Knowledge Base ManagementBug Tracking Systems

Industry Keywords

Container ManagementCloud ManagementCloud SecurityOracle CloudIBM Cloud

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesLinuxOraclePython

About the role

Key responsibilities & impact

You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
Develop, review and maintain the internal collection of knowledge base articles.
Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
Work with our Escalation Management team on hot accounts which are high touch
Participate in on-call rotation

Requirements

What you’ll need

5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
Master level kubernetes and Linux experience.
Working knowledge of one or more scripting languages (Bash/Shell/Python).
Working knowledge of public providers and their services e.g. AWS, Azure, GCP
Nice to have: knowledge of Oracle and IBM Cloud.
Experience balancing multiple challenges simultaneously.

Benefits

Comp & perks

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package