Senior Customer Reliability Engineer

Sysdig

Senior Customer Reliability Engineer providing expert technical support for cloud security technologies. Collaborating with product teams and optimizing customer experiences in cloud environments.

Posted 7/28/2026full-timeRemote • 🇮🇹 ItalySenior💰 €44,200 - €55,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical support and escalation management, with a strong focus on Kubernetes, Linux, and cloud services. Proficient in developing troubleshooting guides and knowledge base articles while effectively collaborating with engineering teams.

Highest-signal resume keywords

Senior Technical Support ExperienceMaster Level KubernetesLinux ExpertiseScripting Languages (Bash/Shell/Python)Cloud Services Knowledge (AWS, Azure, GCP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KubernetesLinuxBashShellPythonCassandraElasticsearchPostgresKafkaPaaS Tools

Soft Skills

Relationship BuildingCommunication in English and FrenchMulti-tasking

Tools & Technologies

Cloud Management SoftwareSystems Management Technologies

Industry Keywords

Technical SupportEscalation ManagementContainer ManagementCloud ManagementCloud Security

Tech Stack

Tools & technologies

AWSAzureCassandraCloudElasticSearchGoogle Cloud PlatformKafkaKubernetesLinuxOraclePostgresPython

About the role

Key responsibilities & impact

You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
Develop, review and maintain the internal collection of knowledge base articles.
Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
Work with our Escalation Management team on hot accounts which are high touch
Participate in on-call rotation

Requirements

What you’ll need

5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
Master level kubernetes and Linux experience
Knowledge of one or more scripting languages (Bash/Shell/Python)
Knowledge of public providers and their services e.g. AWS, Azure, GCP
Nice to have: knowledge of Oracle and IBM Cloud
Experience balancing multiple challenges simultaneously
Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka
Experience using or integrating with Systems Management technologies
Hands-on experience with PaaS tools or other cloud management software
Experience in application integration
Experience writing and communicating in English and French

Benefits

Comp & perks

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package